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  • Which Americans have passports, and which Americans don?t?

    Which Americans have passports, and which Americans don?t?
    30% of Americans have passports. But where do those Americans live? New Jersey takes the prize for the highest percentage of passports issued: 68.36%. At the low end: Mississippi, with just 19.86%. Via C.G.P. Grey, see the graphic below: For the “yes, but…” file: This dataset actually reflects addresses for issuance, not ownership of US […]
  • Double up? Citibank?s American AAdvantage Visa comes with a connected Amex

    Double up? Citibank?s American AAdvantage Visa comes with a connected Amex
    The Citibank envelope that was in the mailbox when I returned home today contained two new American Airlines AAdvantage linked cards. But, in a first for me, I received both a replacement Visa and a new American Express. Huh? When I signed up for the card, it was just a Visa. How did I now […]
  • Liquid scanner update: Maybe next year?

    Liquid scanner update: Maybe next year?
    Some optimism for you on a Friday afternoon: Researchers at the University of California at Davis seem to have come up with a liquid scanner that can tell explosives from hand creams or beverages. Good news, but it’s not ready for implementation yet, as the video below details. I particularly enjoy the two beverages that […]
  • Do we really need smartphone apps for individual hotels?

    Do we really need smartphone apps for individual hotels?
    Perhaps it was inevitable: Smartphones now control about 35% of the US market, and in response to that growth, hotels are creating dedicated apps for their guests. But I’m not referring to apps by broad-based chains, like a Starwood or a Hilton app. No, individual hotels are contracting with programmers to create single-property apps. I […]
  • Another thing to worry about?: Rental car recalls

    Another thing to worry about?: Rental car recalls
    Is your car rental company taking care of manufacturer recalls in a timely manner? Odds are, they’re not. For many recalls, it’s not a huge deal. But every now and then, something horrible happens — such as a PT Cruiser which caught fire, leading its occupants to lose control and crash. After five years of […]
 
 
  • The Cranky Flier
  • Emirates Shows Off Its Tremendous Attention to Detail at a Movie Premiere in the Sky

    Emirates Shows Off Its Tremendous Attention to Detail at a Movie Premiere in the Sky
    Movie premieres happen all the time in LA. What makes them stand out from the crowd? Not much, except for the stars that show up to support each film. But there’s a new movie out called Living in the Age of Airplanes that went down a different path. The premiere for this movie was in […]
  • United?s New Three-Course Meal in Long Haul Coach Is a Great Idea? Or a Really Bad One

    United?s New Three-Course Meal in Long Haul Coach Is a Great Idea? Or a Really Bad One
    Let’s give United some real credit here. The airline has actually been doing a fair bit to try to upgrade its onboard product experience, and last week it made another good change. What’s really shocking is that while most service upgrades talk about the front cabin, this one is all about the back of the […]
  • Cranky on the Web: Cross-training Employees

    Cranky on the Web: Cross-training Employees
    In the Trenches: Managing Volume With Cross Training – Small Business Center One of the reasons we’re testing doing flight monitoring differently is because it would allow us to better manage the highs and lows of demand.
  • Topic of the Week: Your Favorite Special Livery

    Topic of the Week: Your Favorite Special Livery
    It’s been a busy week for special liveries. Southwest rolled out is Missouri-themed aircraft this week and Lufthansa put its stunning 747-8 in a retro livery into service. Most awesome of all, however, was the introduction of ANA’s new Star Wars aircraft. But these are far from the only airline that puts special paint jobs […]
  • I Don?t Know if Southwest?s New Seat is a Good Thing Or Not

    I Don?t Know if Southwest?s New Seat is a Good Thing Or Not
    Southwest had what it called an “especially amazing” announcement this week. The big news? The airline is introducing a new seat on its aircraft. Now the question is… is this going to be good? I have no idea. All we know is that Southwest has decided its uncomfortable Evolve seats aren’t good enough (something the […]